Close-up of a green logo showing the letters "USB" with "University" text underneath on a dark background.

Data Privacy Statement

At University Savings Bank, Inc. (USBank), we are committed to protecting your privacy and safeguarding your personal data. This Data Privacy Statement explains how we collect, use, store, protect, and share your personal information when you access our website, visit our branches, or avail of our products and services.

1. Our Commitment to Privacy
USBank adheres to the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and issuances of the National Privacy Commission, as well as applicable regulations of the Bangko Sentral ng Pilipinas (BSP) and other relevant authorities.

We adopt the principles of transparency, legitimate purpose, and proportionality, and we integrate privacy considerations into the design of our products, systems, and processes (“Privacy by Design”).

2. Personal Data We Collect
When you apply for or avail of our products and services, open an account, visit our website, or interact with our personnel, we may collect the following:

A. Personal Information

    • Full name, contact details, address
    • Date and place of birth, nationality, marital status
    • Government-issued identification details
    • Employment and business information
    • Specimen signatures and photographs

B. Sensitive Personal Information

    • Financial information (income, assets, liabilities, credit history, transactions)
    • Tax identification numbers and regulatory identifiers
    • Biometric data (where applicable)
    • CCTV footage in our premises
    • Voice recordings of customer service calls

C. Digital and Technical Information

    • When you access our website or digital platforms, we may collect:
    • IP address and device identifiers
    • Browser type and operating system
    • Usage patterns and cookies
      Location data (for branch locator services)

3. How We Use Your Information
We use your personal data to:

  • Process and administer account applications and transactions
  • Deliver banking products and services
  • Conduct customer due diligence (KYC) and sanction screening
  • Comply with Anti-Money Laundering laws (R.A. 9160, as amended)
  • Perform credit evaluation and risk assessment
  • Submit required reports to regulators, including BSP and the Credit Information Corporation (CIC)
  • Respond to inquiries, feedback, and complaints
  • Improve our products, services, and customer experience
  • Prevent fraud and protect the integrity of our systems
  • Conduct research, analytics, and service enhancement initiatives
  • Send relevant service advisories and promotional materials (subject to your preferences)

We process your personal data only for legitimate business purposes and in accordance with applicable laws.

4. Sharing of Personal Data
USBank does not sell personal data.

We may share your information with:

  • Regulatory authorities (e.g., BSP, AMLC, National Privacy Commission)
  • Credit bureaus and credit information companies
  • Service providers and third parties under strict confidentiality agreements
  • External auditors and legal advisers
  • Subsidiaries or affiliates, when necessary and lawful
  • Courts or law enforcement agencies pursuant to legal processes

Any data sharing is done in accordance with contractual safeguards and regulatory requirements.

5. Cross-Border Data Transfers
In limited circumstances, your personal data may be processed or stored outside the Philippines to support banking operations. In such cases, USBank ensures compliance with applicable data protection standards and safeguards.

6. How We Protect Your Information
We maintain appropriate physical, organizational, and technical safeguards to protect your personal data, including:

  • Access controls and authentication protocols
  • Data encryption and secure systems
  • Monitoring and fraud detection mechanisms
  • Employee confidentiality and data privacy training
  • Vendor security compliance requirements

7. Retention of Personal Data
We retain your personal data only for as long as necessary to:

  • Fulfill the purposes for which it was collected
  • Comply with legal and regulatory requirements
  • Establish, exercise, or defend legal claims

When no longer required, personal data is securely disposed of in accordance with applicable laws and internal policies.

8. Your Rights as a Data Subject
Under the Data Privacy Act, you have the right to:

  • Be informed about how your data is processed
  • Access your personal data
  • Correct or update inaccurate information
  • Object to processing (subject to legal limitations)
  • Withdraw consent where applicable
  • Request deletion or blocking of data, where allowed by law
  • Data portability
  • Lodge a complaint with the National Privacy Commission

Requests may be subject to verification and reasonable processing requirements.

9. How to Contact Us
For inquiries, requests, or concerns regarding your personal data, you may contact:

Data Protection Officer
University Savings Bank, Inc.
UPHSL Compound, National Highway
Barangay Sto. Nino, Binan, Laguna
Email: dataprivacy@usbi.com.ph

We are available during regular banking hours to assist you.

10. Updates to This Statement
USBank may update this Data Privacy Statement from time to time to reflect changes in law, regulation, or internal policies. Updates will be posted on our website.